Awards & Recognition

W&L Subaru Named CARFAX Top-Rated Dealer

CARFAX is pleased to announce that W&L Subaru has earned a unique honor: It is a CARFAX 6X Top-Rated Dealer! These dealerships have been named a CARFAX Top-Rated Dealer in each of the five years of this program. The program honors dealerships around the U.S. for their exceptional service based on verified customer reviews. These 2024 CARFAX Top-Rated Dealers received an average of at least 4.7 stars out of a possible 5.

"These dealers have built trust and transparency with their customers - and maintained it over the long haul," said Gregg Cleary, CARFAX Vice President of Dealer Business. "CARFAX has more than 5.4 million verified ratings and reviews, and these dealers have been crushing it to earn the Top-Rated distinction in each of the past 5 years. We applaud their success and can't wait to see how they'll win over customers in the future."

W&L Subaru Earns 2025 DealerRater Consumer Satisfaction Award for Customer Service Excellence

Earns Top Reviews from Vehicle Shoppers Across U.S., W&L Subaru Elevate the Customer Experience in Northumberland, PA area

Northumberland, PA - 3/11/2025 - W&L Subaru was awarded a 2025 Consumer Satisfaction Award by Cars.com (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10 percent of automotive dealerships delivering exceptional customer service as rated by online reviews.
"Local dealerships are the backbone of the automotive industry, which is why our annual Consumer Satisfaction Award highlight those who put in the work to provide excellent consumer experiences and W&L Subaru stood out among its peers for providing a top-notch experience," said Jamie Oldershaw, vice president of customer experience at Cars.com. "With more than 13 million reviews on Cars.com, shoppers are able to select the best dealership to work with while local dealers and automakers leverage these valuable insights to improve operations and meet the needs of consumers. Automakers that support transparency, responsiveness, and seamless transactions across their dealer networks contribute to an all around superior experience."

Actively responding to consumer reviews makes a difference. High levels of responsiveness and individual dealership employee accountability continue to win out as top predictors of dealer success in the Consumer Satisfaction Awards. Winning dealers leverage Employee Profile Pages for their dealership staff and more than 200,000 dealership employees received more than 1.4 million individual ratings last year. Dealers can track what consumers think of their business if they utilize Cars.com's Experience Report. 

Consumer Satisfaction Award Methodology
The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership's average star rating and the total number of reviews written about the dealership during the 2024 calendar year, as well as management response rate to those reviews.